FAQs

Our website offers online purchasing options for healthcare practitioners and healthcare students. Please complete the Create a Professional Account form to request access. Our team will review your information and get back to you soon. You can also visit our "How to Order" page for other ordering options.

Our products are available at select integrative medicine clinics and wellness centers. Products are also available through limited, authorized online retailers, including Amazon and PureFormulas.

If you would like to place orders online, website registration is required. Visit our "How to order" page for more information.

The upgraded website no longer uses passwords. Your email will be sent a code that you must enter to login.

Once logged in, you may add, or update payment methods in "Account Information". For address updates please use the "Address Maintenance Form" from the store navigation. Just fill out the request form and our team will soon be in touch with a confirmation that your request was completed.

Please review our tax exemption resource page for more information on the required documentation, or you can reach out to customer care directly.

Yes, we offer free shipping on all orders over $200.

Orders under 150 pounds ship UPS small parcel. Most orders are received in 2 to 3 business days. Orders shipping via small parcel will ship same
day if received by 3:00 PM CT (4:00 PM ET, 1:00 PM PT, 11:00 AM HT).

No, they can be found through a limited, authorized set of online retailers, including Amazon.com and PureFormulas.com. However, because of the specialized formulations, and the role that diet, lifestyle, diagnostics and routine lab testing plays into your progress, we strongly encourage partnering with a healthcare provider to achieve the best results.

We do not support international orders directly. However, some of our distributor partner - including Emerson Ecologics - offer international shipping. For orders within Canada, please contact our Vancouver office at 800.644.3211.

The FDA does not approve supplements, (so beware of any brand or supplement claiming to be), however, despite what some may claim - the FDA does have regulatory guidance for the nutritional supplement industry. They regulate the ingredients, the “final product”, and all claims that a manufacturer makes on the label under a rule known as the “Dietary Supplement Health and Education Act” (aka “DSHEA”). They also perform inspections within manufacturing facilities, in order for brands to obtain “Good Manufacturing Practices” status. At Integrative, we are one of only a few companies who manufacture both supplements, and OTC medicines, which dictates our status as a “Drug Good Manufacturing Practices” audited facility. A rare attribute of excellence within the industry.

We develop formulas based on established ingredient research, with premium, active, ingredients at their researched levels of dosing. We also carry several products, which have been featured by name within clinical studies, including Silexan (Lavela), Theracurmin, GutGard (Rhizinate), PepZin GI (Zinc-Carnosine) and Pycrinil (Motility Activator). PubMed, is your best resource for the latest supplement ingredient research.

We invest in cutting-edge equipment and manufacturing controls to ensure the safety of products and employees. This includes controlled security card access, temperatures, humidity and air pressure controls, HEPA filtration, and defined operation rooms to prevent cross-contamination. Our ingredient and product testing process is rigorous - including identity (each ingredient is exactly what it claims to be), safety (heavy metal, pesticide, aflatoxins, microbial and impurity testing), potency (dosing remains true from the point of manufacture, through to expiration), and bioavailability (how the ingredients are released and absorbed - which means you derive the benefits). These are critical components to delivering consistent benefits and results.