Holly Lucille, ND, RN
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When I first began practicing over a decade ago, my boundaries with my patients were flimsy at best. I was so motivated and passionate about them doing well and following through with my recommendations that I would end up walking them to their cars while still educating, still explaining, well after our visit had ended. I think if I could have gone home with a few of them to help with implementation of the plan, I would have!
Of course, upon the return visit, if I learned that the plan wasn’t followed or that my patient hadn’t progressed, I took it personally and wondered what I could have done better. Thankfully, with time and practice, my boundaries firmed up and I began to trust deeply in my work. It was helpful to remind myself that I truly am only part of the equation in this partnership and cannot be successful without my patients doing their part as well. However, I was still craving some re-assurance that after the visit was over and they had left the supportive, almost “cheer leading” environment of my office that my patients could comply with my recommendations. One of the tools I incorporated to assist in assessing this issue is called the “Adherence Loop”1.
Patient Adherence can be defined as a patient playing an active and willing role in their plan of care to gain maximum benefit. It is exactly what I want from my practice! In order for people to adhere to a plan there are certain action points that they need to move through almost in a loop type fashion as described in "The Adherence Loop" - developed by Dr. Devorah Klein.
Believe: People need to believe that they have the condition, that the recommendations will work, and that they can be successful.
Frame: They need to build a mental model, or framework, of how the recommendations will work on their condition.
Know: They need to know the rules and what to expect.
Prompt: Knowing what to do is often not enough. People need cues and reminders to prompt action. (Tools such as Remedy Reminder can also aid in this step.)
Act: Action requires resources: physical, cognitive, emotional, social, and financial.
Reinforce: Feedback reinforces belief to strengthen and drive adherence.
If, upon our follow up visit, I notice that this loop has been broken somewhere and compliance has become an issue, here are some diagnostic questions I use to help figure out where:
I have had countless experiences where a plan was able to be exponentially more effective once I found out through this tool, where the either potential or real disconnect was.
Download a Complimentary Copy of "A Comprehensive Guide to Patient Adherence".
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