FAQs

You may reset your password anytime using the “Forgot Password?” link on the Sign In page. You will receive an email which will include a link to reset your password.

Once signed in, you may update any of your account information including payment options and shipping address within the “My Account” section of the site. You may also update your information by calling our customer service department at 800.931.1709, Monday-Friday from 7 AM – 6 PM CT.

If you would like to place orders online, website registration is required. You can gain online access by registering here.

We do not support international orders directly. However, some of our distributor partners do offer international support. For orders within Canada, please contact our Vancouver office at 800.644.3211.

Yes, products listed on backorder may still be added to your order. We will ship as soon as it’s available.

We do not offer patient drop-ship services, however, several of our distributor partners can assist you with any urgent direct delivery needs.

Yes, all orders over $200 receive free shipping.

The STAIR Integrative Residency Committee is responsible for assigning residency sites. Information about the next STAIR residency clinic sites will be available in November each year. Find out more about STAIR residency site criteria.

The STAIR Integrative Residency Committee, comprised of representatives of the naturopathic industry including AANP and accredited naturopathic schools, participates in the selection of applicants and their advancement in the interview process. The applicants are then ranked and matched through the universal NPGA Residency Matching Process.

Integrative Therapeutics pays each resident a non-negotiable monthly salary of $3,000 per month for one year, totaling $36,000. The residency site is required to provide malpractice insurance, health insurance or $300 per month toward health insurance, 10 days paid time off, and $500 for continuing medical education to be pre-approved by the site director. Additional compensation is negotiated between the resident and the residency site. The clinic is not required to offer additional compensation for relocation or performance, but this may be an option on a site-by-site basis.

No, although we hope to create a lifelong business partnership with STAIR sites and residents, Integrative Therapeutics does not require the purchase, selling or promotion of our products.

A qualified site must be a successful integrative medical practice with both an ND and MD or DO on staff or be an ND who practices in partnership with an MD or DO within a 30 mile radius.