FAQs Our website was designed to help you spend less time searching for information and more time using it in your practice. We’ve compiled a list of some of our most frequently asked questions to help you in navigating the site, ordering products, and finding information about seminars and programs. For additional information, don’t hesitate to contact us directly. SUBMIT A QUESTION Filter by: All Site Registration & Login Ordering & Product Info. Events STAIR Program Filter by: All Website Registration Ordering & Product Information Website Registration How do I reset my password? You may reset your password anytime using the “Forgot Password?” link on the Sign In page. You will receive an email which will include a link to reset your password. Where can I update my account information? Once signed in, you may update any of your account information including payment options and shipping address within the “My Account” section of the site. You may also update your information by calling our customer service department at 800.931.1709, Monday-Friday from 7 AM – 6 PM CT. I am currently a customer, do I need to register on the website? If you would like to place orders online, website registration is required. You can gain online access by registering here. Ordering & Product Information Do you support international orders? We do not support international orders directly. However, some of our distributor partners do offer international support. For orders within Canada, please contact our Vancouver office at 800.644.3211. Can I order a product listed as “backordered”? Yes, products listed on backorder may still be added to your order. We will ship as soon as it’s available. Can I ship your products directly to my patient? We do not offer patient drop-ship services, however, several of our distributor partners can assist you with any urgent direct delivery needs. Do you offer free shipping? Yes, all orders over $200 receive free shipping. SUBMIT A QUESTION